
Frequently Asked Questions
Our Process
Our Process
Our 3-step process encapsulates the holistic approach of Clean & Connected, focusing not just on physical organization but also on the emotional and mental aspects of decluttering and intentional living.
1
DISCOVER YOUR VISION
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We begin with a free virtual consultation to get to know your space, understand your unique needs, and listen attentively to your goals and challenges. This creates a safe space for open communication.
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Together, we uncover your intention for the space. Are you looking for more aesthetic change or behavioural help as well? What emotions and energy do you want your space to evoke? After our chat, we'll email you a detailed quote. Once you are ready, we'll send you a client agreement and schedule a date and time that suits you for your organizing session.
2
DECLUTTER AND TRANSFORM
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We start the journey by gently letting go of items that no longer serve a purpose or align with your intention. This process is about mindful release, not hasty disposal.
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We aim to make the most of what you already have, repurposing bins, containers, and baskets. If you prefer a complete makeover with new organizing products, we can shop for you for an additional fee or provide a detailed shopping list for you to tackle on your own.
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Our approach considers not only physical clutter but also emotional and mental clutter. On organizing day, we arrive ready to bring our shared vision to life, ensuring your space meets both your aesthetic and functional needs.
3
NURTURE CONNECTION & SUSTAINABILITY
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Before we wrap up, experience the excitement of the "big reveal" as we walk you through the newly organized area. We ensure every detail is perfect and that you know exactly where everything is placed.
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Enjoy the benefits of an organized and intentional space, from increased productivity to reduced stress. Your living environment becomes a source of joy and inspiration.
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Clean & Connected remains your partner on this journey. We're here to answer questions, provide additional guidance, and celebrate your ongoing success in living a clutter-free, intentional life. We offer special maintenance packages to help you stay on track with new systems and habits.
Your Questions
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Our services are available to organize everything from your closet to commercial space. Anywhere there’s clutter, we’ll be able to help! Our mission is to simplify your life, one organized space at a time. If you’ve got a unique project, you can get in touch with us.
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The duration varies based on the size of the space and the specific needs of each project. During your free consultation, we will provide an estimate tailored to your unique requirements.
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While we specialize in decluttering and organizing, we do not provide house cleaning services ourselves. However, we understand that a clean space complements an organized one. We can recommend trusted cleaning professionals we have worked with in the past. Additionally, we can coordinate with a cleaning service to come in after our organizing session to ensure your space is both clean and organized. Please note that the cost of cleaning services is separate from our organizing fees.
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It’s totally up to you! Every client is different, and we’re flexible. Some clients prefer to be there while we’re organizing their items into sections before installing the new systems. Don’t worry - we’ll never donate or throw away your personal items without your expressed permission! You can come and go as you please, whether you want to be surprised by the result or be there while we work.
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We’ll oversee all the decluttering and organizing of your space – including the containers. You don’t have to worry about buying anything beforehand. We’ll discuss the container and storage systems beforehand, choosing the ones that will work best for your space. We’ll purchase any containers or storage bins that you need, with the retail price added to your final cost.
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We understand that organizing is not just about tidiness but also about creating a space that feels right for you. We take into account your lifestyle, preferences, and behavioural patterns to develop a system that’s easy to maintain and visually appealing. We work with you to set intentions and goals for your space, ensuring that the result supports your overall well-being and productivity.
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We handle sentimental items with care and respect. We’ll discuss the best ways to preserve your cherished memories, whether through careful storage, creative display options, or thoughtful organization methods.
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We’ll help you decide what to keep, donate, or discard. We can take one carload of donations per session to local charities. For larger loads, we can arrange pickups. Items for garbage or recycling will be organized into your bins for easy disposal. Please note that once items are taken for donation, they will not be returned.
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We provide follow-up support and maintenance plans to help you keep your space organized. Our goal is to empower you with the tools and habits needed to maintain order and enjoy a clutter-free environment long after our initial session.
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Our clients' privacy is our top priority. We will only share content with your consent, as outlined in our photo and video consent form, which you will be asked to sign before we start the project. You can choose to remain anonymous or be tagged in the posts.
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We serve all of Toronto and the Greater Toronto Area. Virtual coaching is available worldwide. Additional charges may apply beyond a certain radius; please email us for details.
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Yes! Our organizing services make a thoughtful and practical gift for anyone needing help to declutter and organize their space. It’s a unique gift that will earn you serious brownie points with friends and family!
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We accept credit card payments (Visa and MasterCard), cash, and e-transfer made out to help@cleanandconnected.com. Receipts will be provided upon receiving the payments.
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Please provide a minimum of 48 hours’ notice if you need to cancel or reschedule your appointment. If you have made a deposit and decide not to proceed with our services, you will forfeit your deposit.
Do You Have a Question That’s Not on This List?
If your question wasn't answered in our FAQ, don’t worry! We're here to help with any inquiries or special requests you may have. Whether you need more details about our services, want to discuss a unique project, or just need some organizing advice, feel free to reach out.